Run Your
Entertainment
Business. Simply.

A: An Admin (Company Owner) can register on PlayTrek through two pathways:

1. Self-Registration via Website or Play Store:

• Visit the PlayTrek website or open the PlayTrek mobile application.
• Click on Register / Sign Up.
• Fill in the required Company Details and Admin Details.
• Verify your mobile number and email ID using an OTP.
• Once verified, your account will be created, and you will gain direct access to your Admin Dashboard.

2. Creation by PlayTrek Super Admin:

• A Super Admin can directly onboard and register your company through the Super Admin Portal.
• The Super Admin can also assign your initial subscription plan.

A: The PlayTrek registration form is divided into two main sections:

1. Company Details:

• Company Name (Mandatory): Official legal or business name.
• Business Type (Mandatory):
  • Amusement / Fun Zone
  • Mall Activity
  • Horse Show
  • Concert / Event
  • Exhibition
  • Theatre / Show
  • Adventure / Activity
  • Other
• Company Email (Mandatory): Official business email address.
• Company Mobile Number (Mandatory): Primary business contact number.
• Address: Complete business or venue address.
• Country, State & City (Mandatory): Select the applicable location.
• Pincode: Enter the postal code.

2. Admin Details:

• Full Name (Mandatory): Primary account administrator's name.
• Mobile Number (Mandatory): Contact number for login and verification.
• Email Address (Mandatory): Email for admin login and notifications.
• Password (Mandatory): Secure password for the Admin Portal.
• Confirm Password (Mandatory): Re-enter the password for confirmation.

A: Yes. For security and to prevent fake accounts, self-registration requires dual-channel OTP verification:

• Complete the registration form and agree to the Terms & Conditions and Privacy Policy.
• Click Create Account.
• An OTP will be sent to your registered Mobile Number and Email Address.
• Enter the valid OTPs to verify and activate your account.
• Note: OTP verification is required only for self-registration. Companies registered by the Super Admin are verified administratively.

A: When registering through the self-service registration process:

• Your company will automatically be assigned the Free / Trial Demo Plan.
• You can upgrade your plan anytime from the Admin Portal.
• You can also subscribe to individual services based on your business requirements.
• Available plans include Basic, Premium, and Super Premium.

A: No. For security and platform integrity, the Admin can view company information but cannot directly edit critical business details.

• Editing Permission: Restricted exclusively to the Super Admin.
• Change Request: To update the Company Name, Email, Mobile Number, or Address, submit a Support / Change Request from the Admin Dashboard.
• The PlayTrek Super Admin team will review and process the requested changes.

A: No. PlayTrek operates as a SaaS platform with a strong focus on data privacy.

• The Super Admin cannot access or interfere with your customer bookings, ticket sales, revenue, counter transactions, or staff activities.
• Super Admin access is limited to platform-level management, including companies, subscription status, module assignments, hardware devices, and global system health.

A: Once registration and OTP verification are completed, follow these steps to start issuing tickets:

1. Access the Admin Dashboard: Log in using your registered Email/Mobile and Password.
2. Set Up Outlets & Users: Go to Outlet Management to set up your venue, then use User Management to create accounts for counter operators.
3. Configure Events or Activities:
   • Time-Slot Based Events: Configure schedules, dates, and time slots under Show / Event Management.
   • Rides & Activities: Set up duration and ticket pricing under Ticket Management.
4. Assign Devices & Payment Modes: Configure POS devices and thermal printers under Device Management and enable payment options such as Cash, UPI, and Card.
5. Deploy Counter Operators: Staff can log in through the PlayTrek app or web terminal to book, print, reprint, and cancel tickets.

A: PlayTrek follows a three-tier role hierarchy:

1. Super Admin (PlayTrek Owner): Manages the overall SaaS platform, companies, subscription plans, modules, and global POS device assignments.
2. Admin (Company Owner): Manages the company, outlets, counter users, shows, rides, ticket pricing, and internal sales reports.
3. User (Counter Operator): Handles counter/POS operations such as ticket booking, printing, reprinting, cancellations, QR scanning, and daily counter reports.

A: No. Admins can create custom roles for counter operators through Role Management, such as:

• Booking Access
• Printing Access
• Cancellation Access

However, an Admin cannot assign permissions that exceed the company's active subscription plan or the modules allocated by the Super Admin.

A: PlayTrek separates entertainment operations into two workflows:

• Show / Event Management: Designed for time-slot-based events such as Horror House, Live Shows, Concerts, and Magic Shows. Admins can configure dates, daily schedules, time slots, ticket limits, and venue entry controls.
• Ticket Management: Designed for activity or duration-based rides such as Panda Ride, London Bus, Toy Cars, and VR Games. Tickets are based on duration or validity, such as ₹100 for 10 minutes.

A: These modules are feature-gated and are visible only when the Super Admin enables and assigns them to your company's active subscription plan.

• If a module is not visible, check your current subscription and module access.
• You can request a plan upgrade or module add-on from the PlayTrek Super Admin.

A: Yes. Under Pricing Management, Admins can configure standard pricing, Adult/Child pricing, and Weekend & Special Event Pricing.

Note: Weekend pricing is available in the Basic, Premium, and Super Premium plans and is not included in the Free Trial plan.

A: PlayTrek supports multi-outlet management under a single company account.

• Admins can add multiple outlets, such as outlets at different malls or locations.
• Counter Users and POS devices can be assigned to specific outlets.
• Admins can view overall reports or filter sales by individual outlets.
• Premium: Supports up to 3 outlets.
• Super Premium: Supports up to 5 outlets.

A: POS hardware and thermal printers are managed through Device Management.

• Super Admin Control: Registers devices using Serial Number, Brand, and Model, then assigns each device to a specific company. One device can belong to only one company at a time.
• Admin Control: Once assigned, the Admin can assign devices to specific outlets or counter operators.
• Admins can also track device status such as Active, Maintenance, or Inactive and switch devices between outlets.

A: No. An Admin can only reassign devices between outlets within their own company.

• Only the Super Admin can transfer a device to another company.
• The device must first be unassigned from the previous company.
• Every device transfer is recorded in Device Assignment History.

A: The User (Counter Operator) interface is designed for fast and simple ticketing:

1. Select the show/time slot or ride activity.
2. Select the ticket quantity and payment method (Cash, Card, or UPI).
3. Click Confirm & Sell Ticket.
4. PlayTrek sends the ticket to the thermal printer and prints the entry pass with its QR code.

A: No. Offline counter payment setup is simple.

• Admins can enable accepted payment methods: Cash, Card, and UPI.
• During ticket booking, the operator selects the collected payment type for record keeping.
• Direct Payment Gateway integration is an optional feature available under the Super Premium plan for online bookings.

A: PlayTrek provides audit controls for ticket reprints and cancellations.

• Every ticket reprint is recorded through Reprint Tracking.
• Premium and Super Premium plans can enable Cancellation Approval, requiring Admin authorization before cancellation.
• All cancelled tickets are recorded in the Cancellation Report.

A: PlayTrek allows Admins to subscribe to individual services instead of upgrading to a complete subscription plan.

• Select only the modules or services required for your business.
• For example, you can subscribe to Ticket Booking and Ticket Printing without subscribing to unused features.
• This allows you to avoid paying for services such as Multi-Outlet Management or Advanced Analytics when they are not required.

A: Admins can access company-wide operational reports from the left sidebar.

• Daily Booking & Sales Report
• Ticket Sales & Activity-wise Report
• Show-wise Capacity Report
• Outlet-wise & User-wise Sales Breakdown
• Payment Method Breakdown: Cash, UPI, and Card
• Cancellation & Reprint Reports

A: Super Admin tracks subscription validity through the Plan Renewal / Expiry Report.

When a plan expires:

• The account moves into an Expired / Renewal State.
• Ticket generation at counter terminals is paused until the plan is renewed or extended.
• Your company data, outlets, users, and historical booking reports remain completely preserved.